Whether it's a slow drip that finally gave out or a sudden flood at midnight, Lyme residents call one number and get a real answer. Our Lyme-based teams roll out with extraction and drying gear already loaded, not scrambling to gather it after the call.
Hirex Water Damage didn't start as a franchise looking for a new zip code to expand into — it started because Lyme homeowners kept describing the same frustrating experience: a national hotline, a long hold, and a subcontractor nobody vetted. Every technician you'll meet is a direct Hirex Water Damage employee, not a subcontractor pulled from an app.
Our lead technicians hold IICRC water restoration certification and have worked jobs ranging from a single soaked bedroom to a fully flooded commercial floor, which is why Structural Drying in Lyme is treated as a specialty, not a side offering. We carry full liability coverage and hold active licensing to operate throughout Lyme, NH.
Because our gear is staged locally rather than shipped in, Lyme response times run well ahead of a typical national franchise.
Ask any Lyme property manager who's dealt with an overnight pipe failure and they'll tell you the real cost isn't the leak itself — it's how long standing water sits before someone with the right equipment shows up. That gap between a fast, equipped response and a slow, improvised one is exactly what Hirex Water Damage was built to close.
We also invest in ongoing technician training, since restoration methods and equipment keep evolving and a Lyme crew running outdated techniques does the property a disservice.
Plenty of the worst jobs we've walked into in Lyme started as something small that got put off for a few weeks. Here's what tells our team a Lyme property needs a professional look rather than a mop and a fan:
If any of that sounds familiar, don't wait for it to get worse — call our Lyme line and we'll give you a straight answer on urgency.
We don't run a one-size response in Lyme — a contained bathroom leak gets a different crew than a flooded restaurant kitchen. We list these as distinct services because each genuinely requires different tools and training, not interchangeable labor.
Our Lyme units carry truck-mount extraction pumps that pull standing water out fast, cutting exposure time from days to hours. Moisture mapping follows every extraction so we know which materials are still holding water once the visible flooding is gone.
Our drying plans rely on moisture meters and thermal imaging to target air movers exactly where hidden Lyme moisture is trapped, with daily logs so you can watch the numbers improve.
On the residential side in Lyme, we handle the flood cut, subfloor checks, and content pack-out so the home is ready for rebuild, with photo documentation at every stage for your insurance file.
For commercial Lyme accounts, we assign a lead, run crews outside normal hours to limit downtime, and size equipment to the actual footprint — a flooded lobby or a leaking unit above tenants has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Lyme crews are trained for that exact protocol.
We treat affected materials during every Lyme job specifically to lower mold risk, and flag anything that needs deeper remediation.
We quote every Lyme job before equipment gets plugged in, so there's no surprise charge buried in the final invoice.
Response times in Lyme usually beat the industry average by a wide margin thanks to local equipment.
Our paperwork is built to match what Lyme, NH adjusters expect, so you're not stuck translating restoration jargon.
Final moisture readings have to hit dry-standard before we consider any Lyme job done, and getting there again is on us.
Our Lyme team asks just enough to send the right-sized crew, not a generic single technician every time.
Our nearest available Lyme crew is dispatched immediately with truck-mount gear on board.
We extract immediately, followed by a moisture survey that tells us precisely where Lyme drying equipment needs to go.
Daily moisture checks continue on every Lyme job until each material reads dry, and you get a full report at the end.
Every Lyme job closes based on instrument readings, not a visual check, and we won't call it finished until the numbers say so. If a callback within 30 days shows lingering moisture from the same loss, we return and correct it at no additional charge.
You'll find that exact guarantee printed on your Lyme paperwork, not only spoken over the phone. If a follow-up visit is ever needed, we send a technician familiar with the original job whenever scheduling allows, so you're not re-explaining the situation to someone new.
Trust matters, but in restoration work, documented moisture readings matter more, and that's what our Lyme guarantee is built on.
"Water heater blew close to midnight and the Hirex Water Damage crew had extraction gear running before 1am. Genuinely fast." — Renata H.
"They handled every conversation with our adjuster directly. I never had to translate restoration jargon myself." — Marcus D.
"They showed me the moisture readings so I wasn't just trusting a stranger's word the house was dry." — Priya K.
"A supply line failure flooded our kitchen and this crew had us back open faster than we expected." — Aaron F.
"They walked me through the PPE and containment steps for our sewage backup without making it feel like a bigger disaster." — Lena V.
"The final invoice matched the original quote exactly — no surprise line items." — Sam T.
Local staging typically gets a Lyme technician on-site inside an hour or two depending on traffic.
Yes — every Lyme job gets a written estimate before equipment is turned on, walked through line by line.
Our Lyme on-call rotation covers extraction, drying, and blackwater response any hour of the day.
Our paperwork is built to match what Lyme, NH adjusters expect.
We take moisture meter readings and compare them against the dry standard for that material — a visual check alone isn't enough.
We regularly handle sewage backups in Lyme using full containment and EPA-registered products.
Cut power to the affected area if there's standing water near outlets and avoid walking through it until we confirm it's safe.
We scale crews and equipment for commercial Lyme accounts and assign a dedicated project lead beyond a single unit.
Typical drying runs 3-5 days for a Lyme home, though a job left unaddressed longer can take more time.
Mold isn't inevitable if extraction and drying start fast, which is why we treat speed as core to the Lyme service.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no charge.
We cover Lyme and the surrounding zip codes listed below, plus nearby communities throughout Lyme, NH.
You don't have to stay on-site the entire time equipment is running, though we do need periodic access for moisture checks.
Beyond Lyme itself, coverage extends across nearby zip codes, with additional Lyme, NH crews available for large-scale or commercial losses. If your address falls inside or near Lyme, a Hirex Water Damage crew can typically respond the same day.
We've worked enough Lyme properties across different neighborhoods to recognize patterns specific to certain building eras and construction types.
— Embedded service-area map for Lyme, Lyme, NHCall now and speak with a real Lyme dispatcher, not a national call center.
Call +1-844-578-1604